Return & Refund Policy
Last updated: September 10, 2026
This policy explains returns, exchanges, and refunds for purchases from FrameForTV.
1. 30-Day Returns
You may request a return within 30 days of receiving your order. TV frames made to order for your selected TV model and screen size are eligible under the same return conditions.
To be eligible for a return:
- The item must be unused, uninstalled, and in the same condition that you received it.
- The item must be in its original packaging, including all accessories, manuals, and hardware.
- Proof of purchase, such as your order number or receipt, is required.
Items damaged due to improper installation, misuse, or modification are not eligible for return. If the wrong item was sent or your item arrived damaged or defective, see section 5.
2. Non-Returnable Items
- Items that show signs of installation or use.
- Products damaged after delivery due to customer handling.
- Clearance or final-sale items, when clearly marked as such at purchase.
- Digital downloads, virtual items, and gift cards.
3. How to Start a Return
Email info@framefortv.com within 30 days of delivery. Include your order number, the reason for your return, and photos if the item is damaged or defective.
Contact us before sending an item back. Once approved, we will provide the return address and instructions. Returns sent without prior approval may not be accepted.
4. Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged upon arrival, or the wrong item was sent. Any original shipping fees are non-refundable unless the return is due to our error.
Use a trackable shipping service. FrameForTV is not responsible for lost or damaged return shipments.
5. Damaged, Defective, or Incorrect Items
Please contact us as soon as possible after delivery with your order number and clear photos of the product, packaging, and shipping label. These items can be reported for a return within the same 30-day return window.
After review, we will arrange a replacement or full refund at no additional cost to you. We may ask you to return the item before issuing a replacement or refund.
6. Refund Process
Once your return is received and inspected, we will notify you by email whether your refund is approved. Approved refunds are processed to the original payment method within 5–10 business days. Your bank or payment provider may take additional time to post the refund.
7. Exchanges and Model Selection
For a different model or size, contact our support team. Exchanges are subject to product availability. If you selected an incompatible model or size, you may request a return within 30 days of delivery, provided the item meets the return conditions above.
8. Order Cancellation
Orders can only be canceled within 12 hours after purchase if production has not started. Once production begins, the order cannot be canceled. This does not remove your right to request an eligible return within 30 days after delivery.
9. Late or Missing Refunds
If you have not received an approved refund after 10 business days, check with your bank or card provider, then contact info@framefortv.com.
10. Contact
FrameForTV — Customer Service
Email: info@framefortv.com
