Return Policy

At FrameForTv, customer satisfaction is important to us. This Return & Refund Policy explains how returns, exchanges, and refunds are handled for purchases made through www.framefortv.com. This policy is written in accordance with standard U.S. e-commerce practices and Google Merchant Center requirements.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused, uninstalled, and in the same condition that you received it

  • The item must be in its original packaging, including all accessories, manuals, and hardware

  • Proof of purchase (order number or receipt) is required

Items that are damaged due to improper installation, misuse, or modification are not eligible for return.

2. Non-Returnable Items

The following items are not eligible for return:

  • Items that show signs of installation or use

  • Products damaged after delivery due to customer handling

  • Clearance or final-sale items (if applicable and clearly marked at purchase)

3. How to Start a Return

To initiate a return, please contact us first:

FrameForTv – Customer Service Team
📧 Email: support@framefortv.com
🌐 Website: www.framefortv.com

Please include:

  • Your order number

  • Reason for return

  • Photos of the product (if damaged or defective)

Returns sent without prior approval may not be accepted.

4. Return Shipping

  • Customers are responsible for return shipping costs, unless the item is defective, damaged upon arrival, or the wrong item was sent

  • We recommend using a trackable shipping service

  • FrameForTv is not responsible for lost or damaged return shipments

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with clear photos of:

  • The product

  • The packaging

  • The shipping label

We will arrange a replacement or full refund at no additional cost to you.

6. Refund Process

Once your return is received and inspected:

  • You will be notified by email about the approval or rejection of your refund

  • Approved refunds are processed within 5–10 business days

  • Refunds are issued to the original payment method

Please note that original shipping fees (if any) are non-refundable, unless the return is due to our error.

7. Exchanges

If you wish to exchange an item for a different model or size, please contact our support team. Exchanges are subject to product availability.

8. Late or Missing Refunds

If you have not received your refund after 10 business days:

  • Check with your bank or credit card provider

  • Processing times may vary depending on the payment provider

If you still need assistance, contact us at support@framefortv.com.

9. Contact Information

For any questions regarding returns, refunds, or exchanges, please contact us:

FrameForTv – Customer Service Team
📧 Email: support@framefortv.com
🌐 Website: www.framefortv.com