Privacy Policy

At FrameForTv, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website [www.framefortv.com], make a purchase, or interact with our services.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information from and about users of our site, including:

A. Personal Information

When you make a purchase, create an account, or contact us, we may collect:

  • Full name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment information (processed securely via third-party payment gateways such as Shopify Payments, PayPal, etc.)

  • Order history and product preferences

We do not store your full payment card details — all payment data is encrypted and processed securely by our payment providers.

B. Automatically Collected Information

When you visit our website, we automatically collect certain information such as:

  • IP address and device information

  • Browser type and operating system

  • Pages viewed and time spent on the site

  • Referral source (how you found our website)

  • Cookies and similar tracking technologies

This information helps us improve website performance and user experience.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders

  • Communicate with you about your order, delivery, or inquiries

  • Personalize your shopping experience

  • Send updates, special offers, and marketing communications (only if you have opted in)

  • Improve our website, products, and services

  • Detect and prevent fraud or unauthorized transactions

  • Comply with legal obligations

We process your data on legal bases including consent, contract performance, legitimate interest, and compliance with law.

3. Sharing Your Information

We value your trust and will never sell your personal information.
However, we may share limited information with:

  • Shopify – for website hosting and order processing

  • Payment providers – to securely process your transactions

  • Shipping carriers – to deliver your orders

  • Marketing tools – such as email or analytics services (if applicable)

  • Legal authorities – when required by law or for fraud prevention

All third parties are required to respect the confidentiality and security of your information and to process it in accordance with applicable data protection laws.

4. Cookies and Tracking Technologies

Our website uses cookies to:

  • Keep your shopping cart active

  • Remember your preferences

  • Analyze website traffic and performance

  • Provide personalized recommendations

You can control or delete cookies in your browser settings, but please note that disabling cookies may affect website functionality.

5. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfill your orders and provide requested services

  • Comply with legal, accounting, or reporting obligations

  • Resolve disputes and enforce agreements

When no longer needed, your information will be securely deleted or anonymized.

6. Data Security

We implement appropriate technical and organizational measures to protect your information from:

  • Unauthorized access

  • Loss or destruction

  • Alteration or disclosure

All transactions are encrypted via Secure Socket Layer (SSL) technology.
Despite our efforts, no system is completely secure, and we cannot guarantee absolute data security.

7. Your Rights

Depending on your location (including under GDPR and KVKK), you have the right to:

  • Access and obtain a copy of your personal data

  • Request correction of inaccurate information

  • Request deletion (“right to be forgotten”)

  • Withdraw consent for marketing communications

  • Object to or restrict processing of your data

  • Request data portability

To exercise these rights, please contact us at support@framefortv.com.

We will respond to your request within 30 days.

8. Marketing and Communication Preferences

You can choose to opt out of promotional emails at any time by clicking the “Unsubscribe” link in our emails or contacting us directly.
Transactional emails (order updates, receipts, etc.) will still be sent even if you opt out of marketing communications.

9. Children’s Privacy

Our website is not intended for children under the age of 16.
We do not knowingly collect personal information from children.
If we learn that we have inadvertently collected data from a minor, we will delete it immediately.

10. International Data Transfers

Your information may be transferred and processed outside your country of residence, including to the United States, the European Union, and other regions where our partners operate.
We ensure that such transfers comply with GDPR, KVKK, and applicable data protection frameworks by using standard contractual clauses and other lawful safeguards.

11. Third-Party Links

Our website may contain links to third-party websites (e.g., Instagram, Facebook, TikTok).
We are not responsible for the privacy practices or content of these external sites.
We encourage you to review their privacy policies before sharing any personal information.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
Any updates will be posted on this page with the “Last Updated” date revised accordingly.
Your continued use of our website after such updates constitutes your acceptance of the new policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

FrameForTv – Data Protection Officer
Email: support@framefortv.com
Website: [www.framefortv.com]
Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+3)

14. Legal Compliance

This Privacy Policy is designed to comply with:

  • General Data Protection Regulation (GDPR) (EU)

  • California Consumer Privacy Act (CCPA) (US)

  • Personal Data Protection Law (KVKK) (Turkey)

By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your information as described herein.